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Incentively

Acceptable Use Policy

The rules that protect organisations, recipients and the Incentively service.

Prohibited use

You must not use Incentively to:

  • Break the law or another person’s rights.
  • Run deceptive promotions, fake rewards, pyramid schemes or fraudulent claims.
  • Send spam or communications without the required permission.
  • Discriminate unlawfully or make eligibility decisions using prohibited data.
  • Upload malware, stolen credentials, unlawful content or data you are not entitled to use.
  • Probe, bypass, overload or interfere with security, rate limits or access controls.
  • Scrape, resell or reverse engineer the service except where law expressly permits it.

Enforcement

We may investigate, restrict, suspend or remove content or accounts where reasonably necessary to protect people, the service or legal compliance. Serious activity may be reported to relevant authorities.

Reporting misuse

Send details to customercare@incentively.co. Include the campaign or company page and enough information for us to investigate.

Questions or requests

Email customercare@incentively.co. Please do not send passwords, complete voucher inventories or unnecessary identity documents by email.

Last updated: 18 July 2026. Policies may be updated as the service, law or suppliers change. Material changes will be communicated where required.